Full-time Community Manager, Geneva, IL

Position Overview

Position Title: Community Manager
Reports To: Lead Community Manager
Location: Frisco, TX
Position Description: The Frisco Community Manager is the face of 25N Coworking’s first “out of Illinois” location in Frisco, Texas. He/she is responsible for creating and maintaining 25N’s hospitality-focused culture and thriving brand presence within the space. They are the main point of contact for all 25N members and guests, and their varied and well-developed skillset matches the variety of their role: from planning/hosting events, to tracking sales, to brewing a third pot of coffee by 10am. They’re constantly doing whatever it takes to maintain a comfortable, inviting, and productive environment for the 25N Coworking community.

Schedule/Availability

Full-time, 40 hrs. per week. Shifts fall between 8:00 am and 5:00 pm (some exceptions apply).

Benefits

  • Competitive Salary.
  • One week of paid vacation after 6 months of employment, two weeks paid vacation after 1 year, and three weeks after 3 years.
  • Negotiated comp time when approved by Managing Director.
  • 10 holiday PTO Days.
  • 2 days of volunteer time per year.
  • $1,000/year for wellness training. (Professional or personal.)
  • Endless freshly brewed coffee/tea.
  • Loads of 25N-branded swag.
  • …did we mention snacks?

Who we are

25N Coworking was created to usher in the changing work landscape. We are a fast-moving, rapidly growing organization that specializes in hospitality-forward coworking spaces and best-in-class workspace design. We are pioneers in the flex workspace industry, and are powered by the dynamic, forward-thinking, and community-oriented team members that are the face of our company. Together, we’re changing the way we work.

Who you are

You are a self-directed, energetic problem-solver who is eager to learn about and engage with a diverse community of entrepreneurs, corporations, remote employees, and freelancers. You’re a great communicator, and prioritizing tasks is second-nature to you. You’ve been waiting for the perfect opportunity to make big things happen, and you see yourself thriving in a fast-growing company. You’re equal parts a dependable, dynamic force of leadership AND a strong “team player”.

Position Goals & Objectives

  • Illustrate 25N Coworking’s core values and strive to achieve our mission.
  • Work with the 25N team to identify opportunities to enhance Member experience.
  • Act as eyes and ears in absence of the corporate staff.
  • Support the 25N team to achieve the following:
    – Create a welcoming and collaborative community environment among our members through events and building relationships between members
    – Ensure that your building is fully operational and processes are running smoothly
    – Take direction from the Lead Community Manager to support the team as necessary
  • Identify and set priorities through clear communication with the Lead Community Manager and the Corporate team.
  • Deliver exceptional building level cleaning services within Process + Procedure guidelines.
  • Assure positive Member experience through quality cleaning practices.
  • Perform all tasks on schedule with maximum efficiency

Minimum Qualifications (Education, Skills, Experience)

  • High school degree or GED required; four-year degree preferred in business or hospitality management, marketing, or related area.
  • Customer service, or hospitality experience preferred.
  • Experience in start-up and small enterprise preferred.
  • Proven team player/collaborator.
  • Excellent people skills and relationship building – ability to engage prospective clients (who will vary between the solopreneur to the corporate employee) and continuously engage existing members in the 25N Coworking experience. Demonstrates the ability to successfully interact and network with a wide variety of audiences (both with individuals and in group settings)
  • Demonstrated ability and willingness to manage, prioritize and perform a wide variety of task while ensuring attention to detail
  • Proven success in achieving results in an environment with limited direct supervision
  • Willingness to be flexible, wear many hats, pitch in and perform any work task needed to get the job done (e.g. includes dishwasher loading, making coffee etc.)
  • Demonstrated proficiency in Microsoft Office programs at intermediate level or above, including Word, Excel, PowerPoint, and Outlook. Experience with shared web-based programs, such as Slack, Google Apps, etc.

Detailed Duties and Responsibilities

(Including but not limited to the following)

Hospitality and Point of Contact

  • Be the first and last point of contact for your building.
  • Cover the front desk during business hours and/or designated hours.
  • Greet and check-in members and guests.
  • Conduct tours and/or schedule tours with prospective members.
  • Track attendance of members and guests.
  • Assist with set-up and breakdown of meetings and events.

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications.
  • Solve member-related issues to ensure a cohesive community.
  • Lead all member onboarding and off boarding. Conduct regular member check ins.
  • Be active on the Slack network daily in a creative way. Post lunch menus on the #lunch Slack channel and place orders at 11:00am (or designated time).
  • Organize lunches when they are delivered.
  • Manage mail services; handing out mail or notifying members accordingly.

Events & Community Management

  • Manage the community calendar of social events, business education, and networking.
  • Schedule and development of events and meetings; overseeing catering, set up, staffing, and special requests.
  • Display 25N Club Member posters for events, and/or write on community chalkboards.
  • Set-up and breakdown of events, including ordering food and beverages.
  • Attend post-event analysis meetings with Lead Community Manager and/or Marketing Team as needed.
  • Communicate regularly with the Marketing Team to ensure all in-space events and updates are disseminated through email and/or social media.

Building Operations + Facility Management

  • Assist with building operations and maintenance to ensure highest level of member experience.
    – Manage keycard activations.
    – Ensure the building is clean and well-kept.
    – Order consumables if needed.
    – Submit building receipts to Managing Director for expense reports.
  • Conduct opening and closing processes per the Process + Procedure manual.
  • Conduct “sweeps” every two hours per the Process + Procedure manual.
  • Oversee building maintenance and consult with in-house design department or building management on needs when necessary.
  • Prepare and maintain printing stations (including the restock of supplies).

Reporting + Sales

  • Generate reports on membership, sales, and marketing programs or others as requested.
  • Enter new membership information and updates; maintain coworking software.
  • Take detailed attendance of everyone in the space on the tracking sheet.
  • Track and record members’ printing charges.
  • Collaborate with the accounting team to ensure monthly member billing and payment accuracy.
  • Manage internal, location-specific sales flow.
    Conduct and/or schedule tours for prospective members.
    Anticipate the needs of sales leads and communicate 25N’s offerings accordingly.
    Manage leads in a timely manner and offer detailed and consistent follow-ups.

Team Participation

  • Attend twice-weekly company-wide calls and check-ins.
  • Collaborate with the Marketing Team weekly for member updates and event promotion needs.
  • Collaborate with the nationwide Community Management team via Slack and on monthly Community Manager calls.
  • Work closely with part-time Frisco Hospitality Coordinator as applicable.
  • Lead a part-time Frisco Community Intern
    – Assist the Lead Community Manager in onboarding/training as needed.
    – Coordinate scheduling to ensure consistent desk coverage.
    – Assign and communicate daily tasks.
    – Follow up on task completion.
    – Have “coaching conversations” as needed, consulting with the Lead Community Manager as necessary.

How To Apply

Please submit a resume and cover letter through the “Apply Now” button below, or email your resume and cover letter to Meagan Slavin, our Managing Director, at meagan@25ncoworking.com</a

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